Services more than just a service, an experlence.

GENERAL

How to know your price?

Please feel free to message with us on Whatsapp and email. Send us a picture directly and our service term will get back to you as soon as possible.
If you would like to learn more, please visit Contact Us.

How do I place an order?

Please place order on whatsapp or email or wechat. Size and color and any details kindly tell us. We will order for youIf in stock. We need to receive total payment and arrange to ship.If dont in stock. Will take about 7-15 days to produce.

If need urgent, kindly let us know. We will push and try best to finish in 5-7 days. After finish we will make photos and video to show for you. Waiting for your confirm and last payment and ship.Because all handmade. So kindly wait in 12days.Will have nice and best quality.

How to Pay?

We allow westunion, Moneygram and banktransfer.
Westunion and moneygram will be quickly Banktransfer need 2-5 days we will receive.
Payment depends on you.

What brands do you sell?

Our business is selling custom jewelry and diamond set watches and our core expertise is in customizing world leading jewelry and watch brands such as. Cartier, Van Cleef & Arpels, Messika, Bulgari, Audemars Piguet, Patek Philippe, Rolex, Cartier and Hublot. If you don’t see what you are looking for at the top of the site, please contact us and we will try to get you what you are looking for if we can.
Please note that we can do any jewelry as your required.

If ordering a product that is not in stock?

We will submit the order, and you will need to pay a 50% (or less) deposit payment. The production time is about 7 to 15 days. But some style need more time. With diamond or with nature stone or style is difficult, Will take more than 15 days, please give us more time, we will do our best to make and ensure it is 1:1 quality of the jewelry.

SHIPPING

How are the products delivered & how long will they take?

We offer free worldwide tracked shipping on all our jewelry and watches and our courier of choice is FedEx.

If you place an order for an item we have in stock and all funds are cleared, we will endeavor to ship your item within 24 hours. This is subject to the purchase of a watch with no further modifications and/or complications to the order.If we do not have the item in stock, the item will be made to order; in most cases this is approximately 7-10 business days, but please allow up to 30 days depending on the extent of customization. If you are unsure, please contact us to see an approximate order time.Items in stock can also be picked up from our Shenzhen office, by appointment only for security reasons. Or we can arrange for personal delivery within Shenzhen or Guangdong Province. Please contact a member of our sales team at the time of order to check timescales.

How to ensure the safety of transportation? Are additional taxes required?

In order to avoid import taxes, we will mark all packages as low-value “Hardwear” and send them in the name of individuals! When necessary, the jewelry and its corresponding box will be sent separately to ensure that it is delivered to your hands faster and more safely!

Will the product be sent with the original branded box?

We use the best shipping method, usually up to three pieces of jewelry we can carry the product and the product box together to send to you, but if you buy more than 3 pieces, we suggest you to send the product and the product box separately, if you are our agent, we will send the box separately for you, but need to pay 100USD for the shipping cost specially.

PRODUCTS

What diamonds do you use?

All of our jewelry and watches are set with the highest quality diamonds and precious stones. On all of our stock items we use hand selected diamonds VS clarity in G color (clear white). If you require another specification, we can also supply diamonds with VVS/VS clarity for a higher cost. We also use various gemstones such as emeralds, rubies, sapphires and black onyx depending on custom requirements.

Do my jewelry and watches come with diamond and gold certificates?

Yes, the jewelry and watches we make are sent to you with a certificate. However, not every diamond comes with a certificate (for less then 0.3ct/each will not come with GIA certificate, the original items also don’t offer the certificate), and when we purchase diamonds, we do so in large 100 carat loose diamond parcels. Every parcel has a certificate, but not every diamond. A typical fully set diamond watch has over 1000 diamonds so we cannot provide a separate certificate for each diamond. On all of our stock watches we use G color (clear white) hand selected diamonds with VS clarity. if you need other sizes we can also provide diamonds with VVS/VS clarity for a higher fee.

If I have a problem with the size of a bracelet or ring, will you adjust its size?

Yes, we will resize a ring up to two sizes up or down within 30 days of purchase at no charge.If you would like to know your size and you are in China, please contact us to make an appointment so we can check it accurately. If you are out of town, we recommend visiting a local jeweler to check your correct size before purchasing.

Can I return the product?

We want you to be 100% happy with your purchase, and we therefore accept returns on all Leix Luxury stock jewellery. You will have 7-days from the date you received your product in which to make a return. The item must be returned to us in the same condition as when purchased (on which we have full discretion), and therefore must be unworn & include original packaging and any relevant paperwork. If we did not have the item in-stock, and your product was made-to-order, then a stocking fee of up to 20% can apply should you wish to return your item. We reserve the right to refuse any refund, however, at our own discretion, may refund a proportion of the original purchase price. This is dealt with on a case-by-case basis, where we will exercise fair practice to the very best of our possibility based on the condition of the item being returned.

You must be able to produce a receipt or proof-of-purchase in order to return an item. Any authorised refund will be repaid in the same or similar form as originally paid.

Still have questions?