I bought Cartier Love Ring, Van Cleef & Arpels Perlee Clovers Bracelet and a Tiffany key pendant from Leixjewelry, Alaia was kind and responded in a reasonable amount of time. She provided plenty of Photos and Videos for each item as she completed them. I never felt bothersome to her, and I was never filled with anxiety over the entire process. She has a reputation for excellent service and it shows.